Hotel Reservations, book with tuscanyall.com

GENERAL CONDITIONS FOR THE SALE OF HOTEL TOURIST SERVICES

TUSCANYALL.COM is a company registered in the Italian Commercial Register of Florence under number FI 552158 with registered office in Via di Scandicci, 22R, 50143 FLORENCE Italy and intra-community VAT number IT 05511100488 (hereinafter "TUSCANYALL.COM").

TUSCANYALL.COM is registered in the Register of travel agencies and other tour operators under the number FI 552158, whose guarantor is: ITALIANA ASSICURAZIONI SPA liability insurance no. 6125614.

TUSCANYALL.COM publishes and manages the website https://www.tuscanyall.com (also available in mobile version), a hotel reservation site and other complementary services (hereinafter, the "Site").

To contact us: contact; phone: +39 (0)55 713655.

1. PREMISE

The purpose of these general conditions (hereinafter "General Conditions") is to define the conditions under which TUSCANYALL.COM allows its Customer (hereinafter " Customer (s)") to benefit from the services, in particular the reservation services, available on this Site and described in more detail below (hereinafter the "Services").

Before booking a Service on the Site, the Customer declares (i) that he/she is acting for personal purposes which do not fall within the scope of his/her commercial, industrial, business, professional or agricultural activities and (ii) that he/she has full legal authority to accept these General Conditions. The Customer is invited to carefully read these General Conditions, the prior acceptance of which is compulsory for the reservation of any Service offered on the Site. The Customer is advised to save and print these General Conditions using the standard functionalities of his browser and computer.

TUSCANYALL.COM reserves the right to modify or supplement, at any time, in whole or in part, these General Conditions. In this case, the new version of the General Conditions will be available on the Site with the date of effectiveness. Customers are advised to consult the General Conditions on a regular basis to be aware of any changes. In any case, the Customer will only be obliged by the version of the General Conditions in force at the time the Customer makes the reservation of the Service.

The Customer shall only pay, if necessary, for the technical resources to access the Site.

2. SERVICE DESCRIPTIONS

3. BOOKING PROCESSES

The Customer chooses the Services presented on the Site or those of its Partners by following the process designed for this purpose.

3.1 TUSCANYALL.COM BOOKING SERVICES

Reservations for TUSCANYALL.COM Services are made by the Customer on the Site.
The booking process varies depending on the navigation and the customer's request; it includes the following steps:
- Step 1: Enter the search criteria for a destination, a structure and, if necessary, one or more additional services;
- Step 2: Findings and selection of a structure and, if necessary, additional service(s);
- Step 3: the details and characteristics of the selected Service(s), in particular in the case of a Hotel Accommodation Service: the characteristics of the Hotel Accommodation (prestige, room size, TV, minibar, etc.), the length of stay, the options offered (e.g. breakfast, WIFI access, etc.), the total price of the reservation including details of applicable taxes, the legal information form if there are any related services or tour packages, and the specific Conditions applicable (guarantee policy, cancellation terms, check-in time, etc.);
- Step 4: Summary of the Service(s) booking with:
(i) a summary of the main characteristics (length of stay, characteristics of the hotel accommodation and/or complementary service(s), total amount including applicable taxes) and

(ii) customer data entry: by logging into an existing account or by completing all mandatory fields (indicated with an asterisk) with the possibility of saving this information for the creation of an account for the Site;
- Step 5: Finalization of the Service(s) booking by the Customer with:
(i) entering your payment method details, both in case of partial or full prepayment of the reservation, as well as in case a reservation guarantee is required for the hotel accommodation services;

(ii) consultation and acceptance of the General Conditions and the Specific Conditions relating to the reservation prior to confirmation by the Customer;

- Step 6: confirmation of the Service(s) reservation by TUSCANYALL.COM and the Structure in question;
- Step 7: an email confirming the Service(s) booking will be sent to the Customer summarising the Service(s) booked, the price, the Specific Conditions accepted by the Customer, the date of the reservation made, information on the after-sales service and access to the General Conditions, as well as the address of the Service to which the Customer can submit complaints.
The booking process is considered complete when the customer receives the confirmation email.
The Customer can make a reservation for TUSCANYALL.COM Services on behalf of one or more persons. For group bookings related to business trips, meetings, seminars, etc., by travel agents or tour operators, please consult the dedicated site: www.myitalytotheworld.com

4. PRICE AND PAYMENT

4.1 PRICE

The prices for the booking of the Services are indicated before, during and after the booking. For hotel accommodation services, the prices indicated are per room for the selected number of persons and date.

When confirming the Service reservation, the total price indicated to the Customer includes all applicable taxes and is stated in the commercial currency of the Structure (which in certain cases may be different from the local currency of the country where the Structure is located). Its validity is limited to the duration indicated on the Site.
If payment of the total price of the Service reservation is made in a currency other than that confirmed at the time of booking, the costs of currency exchange shall be paid by the Customer. It should be noted that any conversion of the currency confirmed in the booking into another currency available on the Site is provided on an indicative and non-contractual basis only, taking into account, in particular, the possible evolution of exchange rates between the date of the reservation and the dates of the stay in the Structure.
Unless otherwise indicated on the Site, the options (such as breakfast, half board, full board, etc.) proposed when booking the Service are not included in the price.
The tourist tax, indicated during the Service booking process, must be paid directly at the Structure, unless the amount has already been included in the cost of the stay and paid in advance online.
The prices include the VAT valid on the date of booking and, in case the VAT rate changes, the price indicated on the booking date will be automatically adjusted.
The price indicated on the date of the invoice shall be automatically adjusted according to any changes or introduction of new legal or regulatory taxes set by the competent authorities.
Finally, some promotional offers are only available on the Site and are sold exclusively online and cannot be requested in any way at the reception of the structure.

4.2 PAYMENT

The customer communicates his payment details both (i) for the purposes of prepayment of the booking, (ii) and as a guarantee of the booking, indicating directly in the space provided (data entry protected by SSL encryption) the card number without spaces between the digits, the expiry date (the card must be valid at the time of the stay) and the security code of the card for payments made in advance through the payment platforms indicated below.
TUSCANYALL.COM has chosen NEXI, AXERVE, PAYPAL to protect online credit card payments. The validity of the card used by the customer for the payment will be verified by the above mentioned partners. The refusal of a credit card can depend on several reasons: stolen or blocked card, maximum limit reached, data entry error, etc. In case of problems, customers should contact their bank and the Structure or other entity to confirm the booking of the Service and the method of payment.

The online payment methods (cards, wallets, etc.) available and mentioned on the payment page of the Site may be Visa and Mastercard, American Express, JCB, Diners, China UnionPay, Post Finance, ELO, Bancontact, Sofort, iDeal, Przelewy24, PayPal, Alipay, WeChat, Sharegroop, Banque Casino. The list is subject to change.
In the case of payment to the Structure or other entity, each Structure or entity may accept different methods of payment.
In the event that the Customer has not paid for their stay online in advance, the Structure may ask the Customer for a deposit or a credit card debit authorization upon arrival at the hotel. This request is used to guarantee the payment of the values related to the services provided by the Structure.
In the event that the Client does not show up for the reservation of a Hotel Accommodation Service guaranteed by credit card, the Structure will charge the Client, as a penalty, an amount equal to the price of the first night on the credit card provided as a guarantee of the reservation. The reservation for all other nights will be cancelled without charge, unless otherwise stated in the Specific Conditions.

At the time of prepayment, the total amount charged for the reservation includes: the price indicated at the time of booking and the corresponding taxes and, where applicable, the prices of the options selected by the Customer (as indicated in point 4.1).

5. CANCELLATION OR MODIFICATION OF A SERVICE RESERVATION

When specific conditions permit:
• The cancellation of a reservation of a Service can be made directly on the Site through the "Enquire or cancel reservation" section;
In case of cancellation of a Service by the Customer, the full agreed price will be charged. In case of a prepaid booking, no refund will be made.
In the case of a Hotel Accommodation Service, unless otherwise stated in the Specific Conditions, the Client must leave the Structure's room before the time indicated by the Structure, generally before 12:00 on the last day of the reservation. Otherwise, an additional night will be charged.

6. CUSTOMER COMMITMENT AND RESPONSIBILITY

The customer is the sole responsible for the choice of the Services of the Site and their suitability to his needs; TUSCANYALL.COM accepts no responsibility in this respect.
The Customer is also responsible for the information communicated when creating an account and/or booking a Service. TUSCANYALL.COM shall not be held responsible in case of incorrect or fraudulent information communicated by the Customer. Furthermore, the Customer shall be held solely responsible for the use of the account and reservations made, in his name and on behalf of third parties, including minors, unless it can be clearly demonstrated that the fraudulent use is not attributable to any fault or negligence on his part. In this sense, the customer service department of TUSCANYALL.COM will be informed immediately of any improper or fraudulent use of your email address, the details of which are shown in article 9.
The Customer undertakes to use the Site and the Services offered in accordance with the applicable legislation and these General Conditions. In the event of failure to comply with the obligations set out in these General Terms and Conditions, the Customer shall be liable for any damage caused to TUSCANYALL.COM or to third parties. To this effect, the Customer undertakes to protect TUSCANYALL.COM from any claim, action or recourse of any nature whatsoever that may arise therefrom and to reimburse it for any damages, charges or indemnities.
In particular, the Customer undertakes, through the binding booking of a Service, to pay the price and to comply with the specific and relevant Conditions. In fact:
- Any reservation or payment that is considered irregular, ineffective, incomplete or fraudulent for reasons attributable to the customer, will result in the cancellation of the reservation of the Service at the expense of the customer, without prejudice to the actions that TUSCANYALL.COM may exercise against the same.;
- Any conduct contrary to good morals and public order within the Structure, as well as non-compliance with the Internal Regulations of the Structure, shall entitle the Manager of the Structure and/or any other Service Provider to demand that the Customer abandons the Structure, without giving rise to any compensation and/or reimbursement, in the event that payment has already been made. In the event that payment has not yet been made, the Customer must pay for the Services consumed before leaving the Structure;
The Customer also undertakes to ensure that the IT resources made available by the Structure (in particular the WIFI network) are not used in any way for the reproduction, representation, making available or communication to the public of works or objects protected by copyright or similar rights, such as texts, images, photographs, musical works, audiovisual works, software or video games, without the authorization of the right holders. The Customer shall also respect the security policy of the provider of the Structure's Internet access, including the rules of use of the means of protection put in place for the purpose of preventing the unlawful use of computer resources and to refrain from any act that might impair the effectiveness of such means.

7. TUSCANYALL.COM COMMITMENT AND RESPONSIBILITY

TUSCANYALL.COM undertakes, within the framework of an obligation of means, to facilitate access to the Site and the Services offered in accordance with the General Conditions, to act with diligence and competence and to make every effort, within reasonable limits, to correct any malfunctioning of which it becomes aware.
TUSCANYALL.COM may, however, consider it necessary to temporarily suspend access to all or part of the Site, in particular for technical maintenance reasons, for which TUSCANYALL.COM shall not be held responsible.
The customer acknowledges and agrees that TUSCANYALL.COM is not responsible for any inconvenience or damage related to Internet use, including for example:
- incorrect transmission and/or reception of data and/or information over Internet;
- failure of the receiving device or communication lines;
- any malfunction of the Internet network that prevents the proper functioning of the Site and/or the reservation of the Services.
The Site may refer to hyperlinks to other websites published and maintained by third parties. TUSCANYALL.COM declines all responsibility for the content of these websites and the services offered on them. In this respect, it should be noted that the partners are responsible for the promotion of the offers advertised on their websites. Consultation of third-party websites is the customer's responsibility.
TUSCANYALL.COM is an intermediary between each Structure and the Customer, who expressly acknowledges and accepts this condition. For this purpose, TUSCANYALL.COM has been entrusted with the negotiation, training and marketing of the TUSCANYALL.COM Services in the following Structures. It should be noted that the Structures are managed by companies legally independent of TUSCANYALL.COM.

In the event of disputes and/or claims relating to the stay in a Structure or to the booking of a TUSCANYALL.COM Service, the Customer acknowledges and agrees to address himself exclusively to the management company of the Structure in which he stayed. In this sense, the customer cannot in any case attribute responsibility to TUSCANYALL.COM or to any company of the group for errors attributable to the Structure.

8. FORCE MAJEURE

Neither of the parties shall be liable for non-performance of contractual obligations due to force majeure. It is expressly agreed that an event of force majeure suspends, for both parties, the performance of their mutual obligations and that each party will assume responsibility for the expenses arising therefrom. Force majeure is considered to be the events normally recognized as such by the Court of Cassation's case law. If the cause of force majeure lasts for more than thirty (30) days from its occurrence, these General Conditions may expire for any of the aforementioned parties without any of them being able to claim damages.
In the event of force majeure or any other exceptional event preventing the performance of the Service, and in particular, the availability of the room in the Structure for the Client, the Structure may reserve the right to receive the Client for the entire duration of the stay or only for a part of it, in a Structure of equivalent category or perform a Service of the same nature upon acceptance by the Client

9. CUSTOMER SERVICE AND COMPLAINTS

For any complaint related to the reservation of a Service on the Site, the Customer Services is available.

To write to us:

Tuscanyall.com srl

via di scandicci, 22R

50143 Florence - ITALY

E-Mail: info@tuscanyall.com

In order to facilitate the elaboration of the same, complaints regarding the lack or erroneous execution of the Services must be communicated in writing and addressed to Customer Services at the latest within eight (8) days following the date of execution of the Service.

10. PRIVACY AND DATA PROTECTION

When the Customer uses the Site, in particular when making a reservation, TUSCANYALL.COM and the entities of the group process the Customer's personal data in accordance with the terms described in the "Data Protection Charter".
Therefore, the data collected within the framework of the Customer's reservation are intended for TUSCANYALL.COM, the entities of the Group, its partners, its service providers (in particular to online payment service providers) and the Structures for the execution of the reservation or for the adoption of any pre-contractual measures. To the extent that the safeguards required by applicable law are in place, customer data may be transferred from Europe to other countries that do not offer the same levels of data protection as those required by the European Union.
In order to protect payment transactions, the entities of the TUSCANYALL.COM Group, in particular, process personal data to determine the level of risk of fraud associated with each transaction. In this case, TUSCANYALL.COM and the Structures may use the services provided by the risk prevention provider of the TUSCANYALL.COM group in the field of risk prevention. Depending on the results of these analyses, the TUSCANYALL.COM Group may take security measures, which may include asking the customer to use another booking channel or another method of payment. These measures shall have the effect of suspending the execution of the reservation or, if the result of the analysis does not guarantee security, cancelling the reservation. Fraudulent use of payment methods resulting in non-payment may result in Customer being included in the TUSCANYALL.COM group's register of incidents, which may lead the TUSCANYALL.COM group to block future payments or to carry out additional checks.
Customers may, at any time, exercise their rights under data protection legislation. All useful information for this purpose is indicated in the "Data Protection Charter".

11. OTHERS

The General Conditions are regulated by Italian and European law, without prejudice to any mandatory protection provisions that may be applicable in the consumer's country of residence.

In the event of a dispute arising in connection with these General Conditions, TUSCANYALL.COM will inform the Customer of the possibility of having recourse to a traditional mediation procedure or other out-of-court settlement systems, in accordance with the conditions established by European legislation.

Guests should contact Customer Services or the Structure to try to resolve the dispute amicably. In the event of a negative response or if no response is received within sixty (60) days, the Customer may contact the Travel and Tourism Mediator.
TUSCANYALL.COM also informs the Customer of the existence of a European platform for online dispute resolution, to which the Customer may have recourse. The Customer can access it through the following link: http://ec.europa.eu/consumers/odr/.